International Delivery help from ExTime.com

Do you deliver outside the UK?

Subject to Terms & Conditions, products may be delivered to Australia, Canada, New Zealand, United States, Mainland Europe, Eire and the Channel Islands. Deliveries outside the UK are subject to customs, legal, regulatory and certain practical restrictions.

Do you only deliver to the card billing address?

No, we can deliver to alternate address but you will need to provide us with some id / utility bill that shows your name at both addresses.

What products qualify for international delivery?

All our products can be delivered Internationally including clothes and footwear; on larger , heavier items like roller bags, snowboards, surfboards and streetboards but we suggest that you contact us first and request a quote for shipping if you think your order is going to be over above the weight limit.

Are DVDs available for international delivery?

Yes, they may be purchased for international delivery although not all delivery areas are covered. You should check compatibility with the recipient before placing an order. All our DVDs are Region 2: West Europe and Japan.

All DVDs are age related by the British Board of Film Classification. Please note that UK DVD ratings may be different from other countries.

Is a signature needed for international delivery?

All international deliveries will need to be signed for on receipt. If no one is available to take receipt, a card will be left explaining where the item is and what to do next.

How much does it cost to deliver items outside the UK?

We deliver to Australia, Canada, New Zealand, United States, Japan and Mainland Europe, Eire & the Channel Islands.

Country Delivery Charge Weight Limit

Eire, Channel Islands, France, Germany, Spain, Italy, Greece, Holland, Belgium, Finland, Denmark, Norway, Sweden FREE on orders over £100 otherwise £6.95 up to 2Kg

United States, Canada £15.95 up to 1Kg

Australia, New Zealand, Japan £15.95 up to 1Kg

Many of our products are available for international shipping to these countries, including clothes and footwear; on larger , heavier items like roller bags, snowboards, surfboards and streetboards we suggest that you contact us first and request a quote for shipping.

Please note that products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.

Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If customs duties or formal customs entry are required, the delivery may be delayed. ExTime.com cannot offer any assistance in these processes.

To help ensure that customs duties are not payable for deliveries outside the EU, is it advisable to keep your total basket value below the customs duty threshold of the destination country. Please check thresholds and duties before placing an order.

How long will it take for an order to be delivered outside the UK?

Country Delivery Time

Eire, Channel Islands Approximately 3-5 days

France, Germany, Spain, Italy, Greece, Holland, Belgium, Finland, Denmark, Norway, Sweden Approximately 6-9 days

United States, Canada Approximately 7-10 days

Australia, New Zealand, Japan Approximately 10-14 days

Please note that delivery may be delayed if the international postcode/zip code is entered incorrectly or if duties, taxes or formal customs entry processes apply.

How can I track deliveries outside the UK?

The delivery service and carrier for your package will also be listed in your despatch confirmation email.

What happens if my order gets lost in the post?

Track your order as above. If your delivery hasn’t arrived 30 days after ordering, please contact us.

How can I contact you from outside the UK?

You can contact us by email or telephone us on +44 1425 483810 . Lines are open:

We are currently available between 9.00am - 5.00pm, Monday to Friday.

You can leave a message at other times. All emails and phone conversations are conducted in English only. Please note we do not accept reverse charge calls and we will reply to voice messages by email.

Are there multilingual versions of the website?

ExTime.com is a UK website and all information is in English. We cannot provide any customer information in any other languages.

Can I place an order for international delivery by phone?

Currently, orders for international delivery can only be placed online.

Which currencies can I use to buy products?

ExTime.com is a UK website. We operate in pounds Sterling and cannot provide any guidance on currency conversion.

What exchange rate will I get if I purchase using a credit card obtained outside the UK?

The purchase on our website will be made in pounds Sterling. Your credit card provider or bank will determine the exchange rate. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.

Do your prices include VAT?

Yes, our prices include VAT at the prevailing rate, we will deduct the VAT from your order if your delivery address in outside the EU.

Can I change my order after I have placed it?

You can amend orders before they are despatched. Please notify us by email if you need further help.

What happens if I enter the wrong address for a delivery outside the UK?

Our system will not check the address you enter, so it is important that you enter international delivery addresses carefully. If the postcode/zip code or any part of the address is entered incorrectly, delays or delivery failures may result.

What is your returns policy for deliveries?

See our returns policy.