FAQ Extime Duty Free Paris

If you change your mind, all products must be returned to us in new condition within 30 days of the purchase date. 

Fashion items cannot be returned if they have been worn, washed, or do not have their original tags.

• For hygiene reasons, beauty products can only be returned if they are unused (hermetically sealed) and intact.

• For hygiene reasons, makeup products, earrings, and underwear, including swimwear, cannot be returned.

• In-ear headphones can only be returned if they have not been used and are still in their original, sealed packaging.

• Returns of tobacco products, spirits, and gourmet food products are not permitted due to customs regulations.

• Products that have been customized (e.g., with personalized engraving or embossing) are not returnable.

• Fashion items that have been discounted or purchased during sales are not returnable. This includes fashion items purchased at the Extime Duty Free Paris VENTES PRIVEES outlets at Roissy-Charles de Gaulle and Paris-Orly airports.
 

Once the return has been made, we will notify you by email as soon as we receive your return in its original condition. Once your package has been received, a confirmation email will be sent to you.
 

Our return procedure includes an inspection of your product before proceeding with the refund. We will do our utmost to shorten the refund period, which may take up to 30 days from receipt of your return.

a. Submit your return request via our contact form by selecting the reason “I have an after-sales request” then “Change of mind”.

b. After reviewing your request, we will provide you with the specific procedure for returning your purchases to our warehouse.

c. Send your package via the carrier of your choice.

Returned products must meet the following conditions:

• Be in new and perfect condition. Products showing signs of wear, damage, or alteration (engraved, embossed, resized, etc.) cannot be returned.

• All returns must include the original invoice and be returned in their original packaging (including all protective materials, as well as the original box and packaging, including all accessories, warranty card, and all other documents).

• Pass the quality assurance check (more information in section 4).

Yes, all returns are subject to a rigorous quality assurance inspection process before being accepted to ensure that the returned products are in their original condition or that the defect is genuine. If the returned products do not pass this inspection, we will refuse them and they will be returned to your address. If the product(s) meet our return conditions, we will proceed with the applicable refund or exchange. Your refund will be credited back to the same card used for the original purchase or to a PayPal account if your purchase was made in cash.
 

We reserve the right to refuse any returns if the product shows signs of wear and tear, or has been used or modified in any way from its original condition. For all exchanges and/or refunds, we will first carry out a quality control check of the product based on photos. This step is mandatory and is carried out via email. At the end of this phase, we will let you know whether or not you can send your product. Upon receipt, all returns will again be subject to a rigorous quality control check to ensure that the returned products are in their original condition. If this is not the case, we will refuse the return and the products will be returned to your address. If the product meets our return conditions, we will proceed with the applicable refund or exchange.

These return conditions are governed by French law, without regard to its conflict of law provisions. You agree that any dispute arising from these terms and conditions shall be brought before the competent court in Nanterre, and you agree to submit to the personal and exclusive jurisdiction of the competent courts located in France. The foregoing is without prejudice to your rights that cannot be excluded under the law of your country of residence. Please note that the European Commission provides an out-of-court dispute resolution platform, available at http://ec.europa.eu/odr.
 

As it is not possible to deliver the item in person at our warehouse, only postal delivery will be accepted:
 

• Colissimo (La Poste) return
• UPS return

In the event of a change of mind, the customer is responsible for return shipping and customs clearance fees. We advise our customers to use UPS for shipping in such cases.
 

In the case of shipments from abroad, it is important to note that the product will re-enter the European Union, and therefore customs clearance fees will apply. The declaration and fees are the responsibility of the customer and must be specified when creating the shipment. Your package cannot be accepted by our services if there are fees remaining to be paid upon delivery and will be returned to you by the carrier.
 

Important: Depending on the purchase amount of the product, additional fees may be applied by the carrier. Please contact them for more information.

We invite you to always request proof of shipment with a tracking number for your return package. It remains your responsibility until it arrives at our warehouse. We are not responsible for the loss or theft of products that you return to us by your own means and decline all responsibility in the event that the products do not reach us and are not received by our services.

Once you have sent your return, please allow 14 working days (excluding weekends and public holidays) for the package to reach us.
 

As soon as our team receives your return, you will receive a confirmation email.
 

If you have not received a response from us within 14 business days, please contact the carrier with your tracking number and proof of shipment.
 

Our return procedure requires us to inspect your product before issuing a refund. We will do our utmost to shorten the refund or exchange period from the moment we receive your return.

In the event of a defective product, you can contact us via the contact form. Please specify your request and the nature of the defect, and attach photos showing the defect in detail to your request. (As well as the receipt)
 

Please note that some items are sold as is and cannot be returned.

a. Submit your return request via our contact form by selecting the reason “I have an after-sales request” then “Defective product – non-compliant.”

b. After reviewing your request, we will provide you with the specific procedure for returning your purchases to our warehouse.

c. Send your package via Colissimo or UPS. Don't forget to request proof of shipment so you can track its progress.

As it is not possible to deliver items in person to our warehouse, only postal deliveries can be accepted.

In the case of a defective product, we will cover the return shipping costs. Once your request has been registered, we will send you instructions on how to return your purchases to our warehouse.

Yes, all returns are subject to a rigorous quality assurance inspection process before being accepted to ensure that the defect is genuine. If the returned products do not pass this inspection, we will refuse them and they will be returned to your address. If the product(s) meet our return conditions, we will proceed with the applicable refund or exchange. Your refund will be credited back to the same card used for the original purchase.
 

We reserve the right to refuse any return if the product shows signs of wear and tear, or has been used or modified in any way from its original condition. For all exchanges and/or refunds, we will first carry out a quality control check of the product based on photographs. This step is mandatory and is carried out by email. At the end of this phase, we will decide whether or not to allow you to send your product. Upon receipt, all returns will again be subject to a rigorous quality control check to ensure that the returned products are in their original condition. If this is not the case, we will refuse the return and the products will be returned to your address. If the product meets our return conditions, we will proceed with the applicable refund or exchange.
 

These return conditions are governed by French law, without regard to its provisions on conflicts of law. You agree that any dispute arising from these terms and conditions shall be brought before the competent court in Nanterre, and you agree to submit to the personal and exclusive jurisdiction of the competent courts located in France. The foregoing is without prejudice to your rights that cannot be excluded under the law of your country of residence. Please note that the European Commission provides an out-of-court dispute resolution platform, available at http://ec.europa.eu/odr.

We invite you to always request proof of shipment with a tracking number for your return package. It remains your responsibility until it arrives at our warehouse. We are not responsible for the loss or theft of products that you return to us by your own means and decline all responsibility in the event that the products do not reach us and are not received by our services.

Yes. In order to exchange your product and ensure quality, we need to determine the cause of the defect. That is why, upon receipt of your product, our teams will carefully examine it:

• If the defect is confirmed and the product is returned with any accessories provided (charger and cables, warranty card, box and pouches, etc.), we will proceed with the exchange and/or refund as requested (subject to availability and stock).

• Otherwise, unfortunately, we will return the product to you by mail to the address you have provided us.

Once the return has been sent, please allow 14 business days (excluding weekends and holidays) for the package to reach us.
 

As soon as our team receives your return, you will receive a confirmation email.
 

Our return procedure requires us to inspect your product before issuing a refund. We will do our utmost to shorten the refund or exchange period from the moment we receive your return.

• In the case of a defective product, we will cover the return shipping costs.
 

After registering your request, we will provide you with the specific procedure for returning your purchases to our warehouse. This procedure depends on the location of your residence.

In this case, we will arrange transportation and provide you with a return label and, if necessary, customs clearance invoices when the return is made from a country outside the European Union.
 

You can then contact UPS directly to arrange for your package to be picked up.
 

• However, UPS does not allow returns from certain countries or overseas territories. This is due to UPS's global organization and is beyond our control. In this case, it is necessary to send the item via La Poste (or the national postal service of your country of residence).
 

In the case of shipments from abroad, it is important to note that the product will re-enter the European Union, and customs clearance fees will therefore apply. The declaration and fees are the responsibility of the customer and must be specified when creating the shipment. Your package cannot be accepted by our services if there are fees remaining to be paid upon delivery, and will be returned to you by the carrier.
 

All transportation costs will then be reimbursed upon receipt. Remember to request and send us the document (invoice, receipt, etc.) showing the costs you incurred so that we can refund you.

The refund will be made directly to these payment methods when they were used for your purchase:

Credit card in euros (VISA, MASTERCARD, AMERICAN EXPRESS, etc.), contactless in euros, or with a credit card registered in a wallet (APPLE PAY, GOOGLE PAY, etc.) in euros.

For payments made using the following methods, refunds will be made via PayPal:

• Cash (EURO and other currencies)
 

• Credit card payment in the currency of the bank account (DCC)
 

• China Union Pay (CUP)
 

• Alipay
 

• Wechat
 

• JCB

PayPal is a free and fast service that protects bank details and transferred funds.
 

Once the funds have been received in the PayPal account, they can be transferred directly to a bank account in a simple and secure manner, or used directly on the Internet.
 

You can log in to your PayPal account or create one to prepare to receive funds using this link: https://www.paypal.com/webapps/mpp/account-selection.

If the purchase was made with a credit card that has since expired, the refund will be made via PayPal.

As you are responsible for the return package until it arrives at our warehouse, we recommend that you request proof of shipment with a tracking number so that you can track its progress.
 

Once the return has been sent, please allow 14 business days (excluding weekends and holidays) for the package to reach us. 
 

As soon as our team receives your return, you will receive a confirmation email.

The term “Duty Free” refers to any goods exempt from the tax normally charged on them. For example, a consumer purchasing a “Duty Free” item does not pay the tax normally charged on their purchase and therefore benefits from the exemption from excise duty.
 

By extension, the term “Duty Free” refers to shops and sales counters operating within customs and public areas of airports.

All travelers with a boarding pass can make purchases in our stores.

Flight attendants may also make purchases in our shops, provided they have their badge and flight assignment (flight number and date).

Permission to benefit from tax exemptions on prices charged in shops located in Duty Free zones depends on the traveler's destination, not their nationality or origin. The boarding pass is the legal proof of eligibility and is requested at the time of payment.
 

Spirits, tobacco, fashion and ready-to-wear clothing
 

Passengers traveling to countries outside the European Union or to French overseas territories can benefit from Duty Free prices on spirits and tobacco.
 

On the other hand, passengers traveling to countries within the European Union pay Duty Paid prices on spirits and tobacco.
 

All other product categories

The other categories in our stores are available at Duty Free Export prices if you are a member of the Extime Rewards loyalty program, regardless of your destination (perfume, beauty products, etc.). This distinction between product categories is linked to the French customs policy in force, which is imposed on operators working at the airport.

Yes, starting January 1, 2021, new pricing conditions may apply to your items depending on whether you are traveling between the European Union and the United Kingdom.
 

For more information, please visit the French Customs website directly. 
 

To view the customs allowances applicable to each destination, please consult the IATA TRAVEL CENTER website, which is updated regularly.

Depending on your departure terminal, the list of available shops may differ. See the full list of shops.

The quotas and allowances allocated to each type of goods are set by the customs authorities of each country. These quotas and allowances are harmonized within the European Union.
To view the customs allowances applicable to France and the European Union, visit the French customs authority website.

What is CITES?
The purchase and transport of products made from the skin or parts of exotic animals is regulated by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES), also known as the Washington Convention. The import or (re)export of CITES specimens is subject to the prior presentation to customs authorities of CITES documents, which vary depending on the appendix and flow (import, export) concerned.
CITES regulates international trade in animals and plants—both live and dead—listed in its appendices I, II, and III, as well as their parts and derivatives, in order to protect biodiversity and promote the sustainable use of wild species.
 

Who is affected by this measure?
Any traveler purchasing or transporting CITES specimens or products made from the skin or parts of exotic animals in their luggage must obtain sufficient information in advance to find out what documents are required.
 

How do I proceed?
The CITES traceability document is initially completed by the manufacturer when designing any product made from the skin or parts of exotic animals. It is then given to the retailer along with the product when it is sold.
When passengers purchase a product subject to CITES in EXTIME DUTY FREE stores, the traceability document is given to them along with the product.
When leaving the European Union, passengers must present the original CITES documents to customs officials at the first point of entry into the destination country so that they can complete and stamp them.
In the event of re-importation (return of the goods to the European Union), passengers must present the original CITES documents to customs officials at the point of entry so that they can complete and stamp them.
 

What about the European Union?
The EU member states do not apply CITES itself, but regulations that harmonize and strengthen its application within the EU. It is necessary to inquire about this when purchasing from EXTIME DUTY FREE PARIS store staff.

See the dedicated page for more information on the CITES procedure and the required documents.
 

If you have a layover during your trip, you can pass through airport security with LAGs (Liquids, Aerosols, Gels) if, and only if, they are contained in official, sealed, transparent bags (also known as “STEB” bags).
 

This has been possible since January 2014, when the European Union (EU) introduced new safety regulations concerning the control of LAGs products within the framework of ICAO (International Civil Aviation Organization) and ETRC (European Travel Retail Council) standards.
 

When you purchase LAGs in Extime Duty Free Paris stores, your products will automatically be given to you in a STEB bag in accordance with this regulation if the purchase was made in a store located in the public area of Paris-CDG and Paris-Orly airports or if the passenger flight is indirect and involves a transit (or connecting flight).

In the case of indirect flights with connecting flights, passengers must pass through security again to board their next flight at the transit airport. Transit is permitted for liquids, aerosols, and gels (LAG) purchased at EXTIME DUTY FREE shops located at Paris-CDG and Paris-Orly airports. The items will then be given to you in a sealed airport security bag (“STEB” bag).
 

In rare cases, passengers may have their products confiscated despite complying with these rules. This confiscation may be the result of a unilateral decision by the customs or security services of the transit or destination country, or the application of a national rule. This confiscation does not comply with the international rules in force as laid down by the ICAO and the ETRC. In such cases, passengers are advised to contact the customs authorities of the transit or destination country, or the security service of the airport where the confiscation took place.

Before traveling, each passenger must find out about the limits and allowances for each type of goods, which are set by the customs authorities of each country. For more information, click here.
 

Any failure to comply with these limits and allowances may result in your goods being confiscated by Customs at the airport of arrival.
 

In rare cases, passengers may have their products confiscated despite complying with these rules. This confiscation may be the result of a unilateral decision by the customs or security services of the transit or destination country, or the application of a national rule. Such confiscation does not comply with the international rules in force as laid down by the ICAO (International Civil Aviation Organization) and the ETRC (European Travel Retail Council). In such cases, passengers are advised to contact the customs authorities of the transit or destination country, or the security authorities of the airport where the confiscation took place.

Tax exemption may be granted to buyers who meet the following three conditions:

1. He/she is normally resident abroad (outside the European Union) on the date of purchase.
 

2. He/she is at least 16 years old.
 

3. He/she is visiting France for less than 6 months.
 

The buyer must be able to justify these conditions.

Les personnes qui résident dans une collectivité d'outre-mer française, dans un territoire ultramarin d'un autre pays européen, à Andorre, à San Marin ou au Vatican, peuvent aussi bénéficier de la détaxe.

People residing in a French overseas collectivity, in an overseas territory of another European country, in Andorra, San Marino, or the Vatican, may also benefit from tax exemption.
 

Goods must be taken out of the EU before the end of the third month following the date of purchase.
 

The refund procedure is reserved, in our stores (Extime Duty Free Paris and partners), for passengers who meet the conditions listed in the section “Who is eligible for tourist tax refunds?” and who are boarding a flight to a European Union member country but returning to their country of residence (outside the EU) within three months of the date of purchase.
 

Goods are invoiced at the time of purchase at the price including tax, and an electronic tax refund form is recorded electronically. It is given by the seller to the buyer and must be signed by both parties after verification.
 

If the passenger is boarding a flight to a country outside the European Union, the pre-tax or export prices for goods are automatically applied and the tourist tax refund procedure is not necessary.
 

Validation upon leaving the European Union
When leaving France and after completing the tourist tax refund procedure in the store, the buyer must validate the barcode at a Pablo terminal located in ports, international airports, and border train stations.
 

Once the invoice has been validated electronically, the sale is definitively exempt.
 

Electronic validation of the delivery note allows the retailer to be informed in real time when goods are shipped and to quickly refund the tax to the customer, unless the sale was already tax-free.
 

This means that the customer does not need to send the second part of the form to the seller in order to obtain a refund.
 

Additional information
For more information on the tourist tax refund procedure, please refer to the dedicated page on the French Customs Service website.

The shops in each terminal are open every day, from the first flight to the last, in all terminals serving flights. For further information, please do not hesitate to contact us by clicking here or by calling +33 1 76 27 68 19 ( toll-free number).

If you have a request or complaint, you can contact us by the following means:

• By phone at +33 1 76 27 68 19 (toll-free)

• By filling out this contact form 

• By WhatsApp message to +33 1 76 27 68 19
 

For more information, our customer service team is at your disposal Monday through Friday, from 9 a.m. to 5 p.m.

Here is the list of payment methods accepted in our stores, Extime Duty Free Paris, and our partner* stores:

• Euro and other currencies, see the complete list. (Important: change will be given in Euro only)

• Visa + contactless

• Mastercard + contactless

• American Express + contactless

• All types of wallets such as Apple Pay, Google Pay, etc.

• China Union Pay

• JCB

• Alipay

• WeChat
 

Please note that bank checks and gift certificates are not accepted in our stores.

*List of partner stores: Bulgari, Burberry, Chanel Beauty, Dior Beauty, Fnac, Hermès, Hugo Boss, Lacoste, Longchamp, Salvatore Ferragamo, Swarovski.

Contact Customer Service via the contact form and select the reason “Request for invoice” or by phone, chat, and WhatsApp.

In our stores, you can pay using different currencies.
 

The following currencies are accepted in cash:

• EURO
 

• US DOLLAR
 

• CANADIAN DOLLAR 
 

• BRITISH POUND 
 

• SWISS FRANC 
 

• JAPANESE YEN 
 

• RENMINBI
 

• NORWEGIAN KRONE 
 

• SWEDISH KRONA
 

DCC (Dynamic Currency Conversion) is a service offered in conjunction with Visa and Mastercard cards that are not in euros, which guarantees the amount that will be debited at the time of purchase. DCC accepts more than 30 currencies. Here is the list:

• AUSTRALIA (AUD)
 

• ARGENTINA (ARS)
 

• CANADA (CAD)
 

• CHINA (CNY/RMB)
 

• COLOMBIA (COP)
 

• DENMARK (DKK)
 

• HONG KONG (HKD)
 

• INDIA (INR)
 

• ISRAEL (ILS)
 

• JAPAN (JPY)
 

• KAZAKHSTAN (KZT)
 

• JORDAN (JOD)
 

• KUWAIT (KWD)
 

• LEBANON (LBP)
 

• MALAYSIA (MYR)
 

• MEXICO (MXN)
 

• NEW ZEALAND (NZD)
 

• NORWAY (NOK)
 

• PHILIPPINES (PHP)
 

• QATAR (QAR)
 

• SAUDI ARABIA (SAR)
 

• SINGAPORE (SGD)
 

• SOUTH AFRICA (ZAR)
 

• SWEDEN (SEK)
 

• SWITZERLAND (CHF)
 

• THAILAND (THB)
 

• UNITED ARAB EMIRATES (AED)
 

• EGYPT (EGP)
 

• UNITED KINGDOM (GBP)
 

• S.A. (USD)
 

• TAIWAN (TWD)
 

• TURKEY (TRY)
 

• UKRAINE (UAH)
 

• BRAZIL (BRL)