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Your review of Extime: Excellence at the Heart of Paris Airport

At Extime, every review counts and helps us constantly improve our service.

We invite you to share your experience at our Paris airports. Whether you’ve used our official parking facilities, enjoyed our Extime Lounges, or shopped at our duty-free stores, your feedback is essential to helping us provide a service that’s increasingly tailored to your expectations.

Thanks to our partnership with Avis Vérifiés, certified under the AFNOR NF ISO 20488 standard, we guarantee transparent and authentic reviews.

By sharing your review, you help improve our services for future travelers and make your experience even more enjoyable. Every piece of feedback helps us strengthen our commitment to quality service—whether in terms of comfort, safety, or customer satisfaction.

Our commitment

The feedback we collect helps us improve the quality of our products and services. By listening to your feedback, we can respond more effectively to your needs and offer you an increasingly satisfying shopping experience.

Our approach

We are committed to ensuring the authenticity and reliability of the reviews we collect. All reviews are certified by Avis Vérifiés, a trusted third party. This allows us to maintain a high level of transparency.

Our transparency

All reviews collected are published without modification. We are committed to providing a platform where every voice counts, so you can make purchasing decisions with confidence.

Your testimonials

Thanks to your contribution, we have already collected more than 125,000 customer reviews. This valuable feedback helps us better understand your expectations and constantly improve our offering.

Collecting reviews

By leaving a review, you help guide other consumers to trustworthy sites

and can also help them make informed choices about products and services.

 

Your shopping experience is extremely valuable, and we strongly encourage you to share it.

The partner who supports us

Verified Reviews is an AFNOR-certified trusted third party that allows us to collect and moderate customer reviews in a fully transparent manner.

The products and services concerned

We invite you to give your opinion on both your experience with the extime.com online store and with the product you ordered or the service you booked. If you have not made a purchase on the extime.com online store, you will not be able to leave a review.

You order a Beauty, Wine Cellar, or Grocery product

Sold by Extime Duty Free Paris

Order

You reserve a parking space in the official parking lots

Under the Paris Aéroport and Extime brands

Book

You reserve lounge access

Extime Lounge

Book

The process of collecting your opinion

You will receive an email invitation to give your opinion after:

 

  • Collecting your purchases from Extime Duty Free Paris using the click & collect service;
  • Leaving the official Paris Aéroport and Extime car park;
  • Visiting an Extime Lounge.

 

If you have not received an email inviting you to give your opinion following a purchase on the extime.com online store, you can still do so via our trust certificate by clicking here.

Moderation of your review

Treatment

Whenever we collect your opinion, we process it in accordance with the AFNOR standard, to which our partner Avis Vérifiés is a co-contractor. This is part of our commitment to transparency. We ensure the authenticity of every opinion we collect.

These exchanges also allow us to clarify situations, rectify any wrongs, and more generally thank you for the feedback you share with us.

Processing time

We have seven days after receiving your review to process it before it is published on our trust certificate. After this period, it is done automatically and we then have three months to respond. 

Posting your review

The publication

Your review will be published as is, whether positive or negative, on our trust certificate.

This certificate is a guarantee of transparency and allows us to display all reviews collected in full compliance.

 

Your review will not be published if it contains offensive or inappropriate comments according to AFNOR standards. You can find the reasons for refusing reviews by clicking here. 

The modification

You may change your opinion up to thirty days after submitting it.

Deletion

You can request the removal of your review by contacting us at the following email address: marketplace@adp.fr.

Discover the thousands of reviews we have already collected!

Frequently Asked Questions

How can I view Extime customer reviews for parking lots at Paris-CDG and Paris-Orly?

Reviews of our parking services are available directly on our dedicated pages. There, you can read verified reviews shared by other travelers who have used our parking facilities at Paris-CDG or Paris-Orly.

Are Extime reviews verified and authentic?

Yes, all reviews collected by Extime are verified by Avis Vérifiés in accordance with the NF ISO 20488 standard. This ensures the reliability and transparency of every published review.

Can I leave a review after booking an official parking spot or a lounge?

Absolutely! After every reservation or visit to our facilities, you'll have the opportunity to leave a review. Your feedback is essential to us and to future travelers.

What do customer ratings and reviews on Extime mean?

The ratings reflect overall customer satisfaction based on specific criteria such as hospitality, cleanliness, quality of service, and ease of use of the facilities. The reviews provide further insight into the customer experience.

Do reviews—whether positive or negative—influence the services offered by Extime?

Yes, every review—whether positive or negative—is taken into account to improve our services. We use this feedback to refine our offerings and ensure a better experience for future travelers.