FAQ Stopover

Paris stopover is a layover of more than 24 hours in Paris before your final destination. 

The option must be selected when booking your ticket on the Air France website. 

The offer is available to passengers traveling on Air France flights with a layover of more than 27 hours in Paris CDG. 

Flight tickets including the stopover must be booked and confirmed before selecting the package. 

Flight bookings are made on the Air France website. 

The package can be booked on stopover.extime.com via the link available on the “My bookings” section.

Your Stopover must be booked when purchasing your flight tickets on the Air France website. 

To book your accommodation and activity package, you will then be redirected to stopover.extime.com  via your Air France “My bookings” space.

A visa to enter French territory may be mandatory depending on your nationality. 

We recommend that you check your situation on the official website. Purchasing an Extime Travel Stopover package does not guarantee visa approval. 

Please make sure you meet the entry requirements before booking. 

Yes, you must collect your luggage at your arrival at Paris CDG, regardless of the duration of your stopover. 

Your luggage will have to be checked in again before your second flight to your final destination. 

For any issue related to your flight (delay, cancellation, lost baggage), please contact Air France directly. 

If the modification or cancellation impacts your package, please contact our customer service at contact.stopover@extimetravel.com. 

We will do our best to adapt your package, however we can’t guarantee the full itinerary or the original pricing conditions. 

Any cancellation made 4 days before arrival in Paris is free of charge. 

After this deadline, bookings are non-refundable.

Check-in and check-out times depend on the selected hotel. 

We recommend checking directly with the hotel. 

However, luggage storage is generally available if your room is not yet ready. 

You may leave your luggage there if some activities included in your program take place before check-in time or after check-out time.

Yes, breakfast is included in your package.

Luggage storage is generally available and free of charge, depending on the hotel. 

We recommend checking directly with the selected hotel.

The room reservation, including breakfast, is included in your package. 

The city tax must be paid on site. 

Any use of paid hotel services (mini-bar, restaurant, laundry, concierge services) will incur additional charges on site.

Yes. A private transfer between Paris CDG airport and your hotel is included in your package, both on arrival and departure.

Your driver will be waiting for you in the arrivals hall, after you collect your luggage, with a sign displaying your name. 

You will receive an SMS 20 minutes before pick-up with all details about the vehicle and driver (vehicle color, license plate, driver name and contact), as well as an SMS when the driver arrives on site.

A maximum of 3 suitcases can be transported per vehicle, for 3 passengers. Vehicles are adapted to the number of passengers. 

If you have more luggage than expected, a van must be booked via our customer service at contact.stopover@extimetravel.com.

Your driver checks your flight arrival in real time and adjusts the pick-up time accordingly. 

In case of a delay likely to impact your activity schedule, please contact our customer service at contact.stopover@extimetravel.com.

We cannot guarantee the full itinerary in case of significant delays.

Transfers between activities are included in your package. 

In some cases, they may be provided by pedicab (for 2 people). 

Details are specified in your detailed program available in your booking confirmation email.

Activities are conducted exclusively in English. 

For some activities, audio guides are available in 10 languages (English, Spanish, French, German, Italian, Japanese, Chinese, Portuguese, Russian, and Korean).

In case of delay or no-show at the start of a tour, no refund can be issued.

Most tours include hotel pick-up to ensure timely arrival. 

The pick-up point is directly at your hotel. 

The full details of your program and transfers are available in your booking confirmation and activity vouchers.

Your itinerary has been planned according to your stopover schedule and allows sufficient time to complete all activities. 

The transfer to the airport is scheduled 4 hours before your return flight.

Your booking details are sent by email after your payment confirmation. 

You will receive a second email with your travel documents (hotel and activity vouchers) 3 days before arrival.

Some transport modes and sites visited during the activities are not fully accessible to people with reduced mobility. 

If you are concerned, please contact our customer service so we can adapt your itinerary as best as possible: contact.stopover@extimetravel.com.

Our drivers and activity staff and guides are not authorized to provide physical assistance, therefore, the presence of a person capable of providing assistance is mandatory.
 

Hotels generally offer adapted rooms for people with reduced mobility. 

To ensure availability, please contact our customer service at contact.stopover@extimetravel.com. 

In cases where a hotel is not accessible, it will be clearly stated in the offer.

The proposed vehicles can accommodate a foldable wheelchair. 

For non-foldable electric wheelchairs, please contact our customer service so we can adapt your itinerary: contact.stopover@extimetravel.com. 

An additional €30 fee might be applied due to limited availability of this type of vehicle. 

Our transfer agents are not authorized to provide physical assistance, therefore, the presence of a person capable of providing assistance is mandatory.

Any cancellation made 4 days before arrival in Paris is free of charge. 

After this deadline, cancellations are non-refundable. 

To cancel your package, please contact our customer service at contact.stopover@extimetravel.com 

In case of any modification or cancellation of your flight, please contact our customer service at contact.stopover@extimetravel.com. 

We will do our best to adapt your package, however we can’t guarantee the full itinerary or the original pricing conditions.

Your driver monitors your flight in real time and adjusts the pick-up time accordingly. 

In case of delays impacting on your activities, please contact our customer service, contact.stopover@extimetravel.com, to assess possible adjustments. 

We cannot guarantee the full itinerary in case of major delays.

Once the booking is confirmed, hotel or room changes are no longer possible. 

If you wish to make a change, you must cancel your package and make a new booking. 

The refund will be processed within a maximum of 7 days on the same payment method used at the time of booking.
In the case of a new booking, we can’t guarantee the availability of activities or the original prices. 

Any cancellation made 4 days before arrival in Paris is free of charge. 

After this deadline, cancellations are non-refundable.

No, only the full package can be cancelled. 

Any cancellation made 4 days before arrival in Paris is free of charge. 

After this deadline, cancellations are non-refundable. 

For specific cases, please contact our customer service at contact.stopover@extimetravel.com.

Transfer times are optimized based on your flights. 

We do not recommend modifying them.

Extime Travel may modify or cancel certain activities if required for customer safety or comfort (force majeure, strikes, bad weather, natural disasters). 

Our customer service team will do its best to provide equivalent alternatives, depending on availability. 

Customers may request a refund for any activities that could not be completed.