At Paris-Charles de Gaulle and Paris-Orly airports, simplify your departure with our assistance service. Enjoy a warm welcome and personalized support all the way to the boarding gate, including tax refund assistance, baggage carrying, and help with checking in your luggage.
Departure assistance for 1 to 3 people includes support with tax‑refund procedures, carrying up to 8 bags to the check‑in counter, and escorting through security screening and border police controls using priority lane access No. 1.
Points of meeting:
At Paris-CDG:
- Terminal 1: Door 18d
- Terminal 2A: Door 5d
- Terminals 2B, 2G and 3: single entrance – at the flight information board
- Terminal 2C: Door 12d
- Terminal 2D: Door 6d
- Terminals 2E and 2F: Door 8d
At Paris-Orly:
- Terminals 1 and 2: Door 16d
- Terminal 3: Door 32d
- Terminal 4: Door 45d
You can cancel your reservation free of charge up to 24 hours before the flight departure.
Any cancellation made less than 24 hours before the flight departure will result in the loss of all fees paid, which will not be refunded.
Any request to change the date or flight number will be treated as a cancellation and will require a new booking on your part.
We reserve the right to refuse any service request.
In the event of a refusal, the fees paid will be credited back to your account.